Frequently Asked Questions
Everything you need to know about shopping with Cosmetics Online.
Are your products 100% authentic?
Yes, we guarantee that all products sold on Cosmetics Online are 100% authentic and sourced directly from the brands or their authorized distributors.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for opened beauty products?
For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately.
Do you offer international shipping?
Yes, we currently ship to over 50 countries. Shipping costs and delivery times vary by location and will be calculated at the final stage of your checkout.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.